About the workshop
Four appliances, one van, one city
A four-appliance workshop working the Newton villages — cooking and cold, the same van, the same afternoon where the parts allow.
Most of the kitchens here were rebuilt at the back of a house that was finished long before anybody thought about a 48-inch range. The cabinetry was measured around the appliances, the gas run was extended to reach them, and the ventilation went up through two more floors. That is the context every call happens in, and it is why the work is as much about access as it is about parts.
We stay inside four appliances on purpose: the range, the wall oven, the refrigeration and the dishwasher. Four is enough to finish a kitchen and few enough to know properly. Anything outside that list gets an honest no on the phone rather than a wasted visit.
There is no shop counter and no waiting list you cannot see. The phone is answered, a slot is offered, and the appliance is worked on where it stands.
A call, end to end
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01
The plate and the symptom
Model and serial off the rating plate, plus what the appliance is actually doing. Half of these calls are narrowed to two or three candidates before anyone is dispatched.
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02
Measured, not guessed
Gas pressure at the manifold, element and sensor resistance, cavity temperature against the set point, pump and valve behaviour on a dishwasher. Numbers, taken in your kitchen.
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03
One number, then the work
Parts and labour quoted together and agreed before anything is opened. If the sensible answer is that the repair is not worth doing, that is the answer you get.
How the work is done
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One trade, four appliances
Cooking and cold, both, because a Viking kitchen is usually all one make and the same van should be able to finish the job.
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Diagnosis before dismantling
Readings taken on the appliance, a fault named out loud, and a price agreed before a panel comes off. Nothing is opened on a hunch.
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Factory-approved parts
Where the platform still supplies them. Where it does not, you get told that on the visit instead of after a fortnight of waiting.
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The kitchen left as found
Floor protection down, the appliance walked back into its opening square, and the run of cabinetry unmarked.
Book it in
Cooking and cold, both, from one visit.
Flat $95 service call, credited against an approved repair. On the road 8:00 am – 8:00 pm, seven days; the line is answered 24/7.